FAQ

What are your candles made of?


Our blend is made of canola and coconut wax. We also add colouring and premium perfume.




What is your return policy?


If you want to return an item, you need to contact us at contact@roscandle.com Items must be returned within 14 working days of receiving your order. Goods returned must be unused, clean, and without any damage. This means no stains or dents. For returns the customer is responsible for the cost of shipping. Make sure to get a tracking number when you send your return and make sure to use a signed-for service. We can’t refund your returned item if we don’t receive it at our studio.




Do you refund shipping costs?


We do not refund shipping costs when returning items. If you receive an incorrect or damaged item, we will, of course, refund the return shipping costs so you can receive the correct item.




My order hasn't arrived.


Please email us at contact@roscandle.com